Effective date: July 14, 2026
This 30-Day Refund Policy describes how DMA GREENCARE CONTRACTING, INC. handles eligible refund requests. The website does not collect payment. Any payment terms associated with landscaping, construction, maintenance or irrigation work are also governed by the applicable written estimate, proposal or service agreement.
30-Day Request Period
A customer may submit a written refund request within 30 calendar days of the applicable payment date. A request received within that period is not automatically approved; eligibility depends on the status of the work, costs already incurred and the terms of the signed agreement.
Eligible Refunds
Payments for services that have not begun may be eligible for a full or partial refund after deducting non-refundable costs, approved purchases, permit or processing expenses, mobilization, design work or other amounts already committed for the project. If only part of the contracted work has been performed, an approved refund will be reduced by the value of labor, materials, equipment, administrative work and other costs already provided or incurred.
Non-Refundable Items
Completed services are generally non-refundable. Custom-ordered plants or materials, special-order items, design or planning work already delivered, permit charges, disposal charges, emergency service, mobilization and other unrecoverable project costs may also be non-refundable. Deposits may be subject to separate cancellation terms in the written service agreement.
Maintenance Services
Payments for recurring landscape maintenance already performed are not refundable. A customer may request cancellation of future recurring service according to the notice requirements in the applicable maintenance agreement. Any outstanding amount for completed work remains due.
How to Request a Refund
Send the request by email to dennisaldridge@dmacontracting.org or by mail to DMA GREENCARE CONTRACTING, INC., 3000 East Coronado, Anaheim, CA 92806. Include the customer name, property address, invoice or proposal reference, payment date, amount and reason for the request. We may request additional information needed to review eligibility.
Review and Processing
We will review the request against project records and the written agreement. Approved refunds are generally issued to the original payment method when practical. Bank, card or payment-provider processing times may vary. Any approved alternative payment method must be agreed upon by both parties.
Disputes and Service Concerns
If a concern relates to service quality or incomplete work, contact us promptly so we can review the property condition and applicable scope. When appropriate, a reasonable opportunity to inspect or address the concern may be required before a refund decision is made.
Contract Terms Control
If this policy conflicts with a signed proposal, maintenance agreement, construction contract or other written agreement, the signed agreement controls to the extent permitted by law. Nothing in this policy limits rights that cannot be waived under applicable law.
Contact
Questions may be directed to (910) 983-0732 or dennisaldridge@dmacontracting.org.